Returns & refunds

If a product you bought from us is defective, we'll refund it when you report it within 30 days of delivery and provide proof of the defect. This applies to retail and wholesale orders placed on this website.

A defect is a problem with the product as it left us, for example:

• Ties that won't lock, or slip after locking
• Ties that snap during normal hand installation
• Malformed, cracked or incomplete ties
• Packs noticeably short of the stated count

We also treat our own mistakes the same way: the wrong item shipped, missing items, or goods damaged in transit.

• Items that aren't defective, including change of mind or ordering the wrong size, length or quantity
• Ties that failed from misuse: loads above their rating, lifting, over-tensioning with tools, sharp edges, chemicals, heat beyond typical nylon limits, or natural (non-UV-stabilized) ties used in sunlight
• Normal wear, weathering and age after installation
• Defects reported more than 30 days after delivery
• Products bought elsewhere, including on Amazon, which follow that seller's return policy

Not sure which size you need? Our size chart and team can help before you order.

1. Signed-in customers: open My account → Returns and choose the order. Guests: email info@nirahdistributors.com with your order number.
2. Describe the problem and include clear photos or a short video showing the defect, and a photo of the pack label if you have it.
3. Keep the defective items until we reply. We'll either ask you to send them back, with a prepaid return label, or tell you there's no need to.
4. We'll review your request, usually within one business day, and email you our decision.

Approved refunds are issued to the original payment method within 5 business days of approval, or of receiving the returned items when we ask for them back. Card refunds can take a further 5-10 business days to appear, depending on your bank. Orders paid by check, wire or bank transfer are refunded by the same kind of payment. If you prefer, we can send a replacement instead of a refund.

You can cancel an order at no cost until it ships. Contact us as soon as possible; orders placed before the daily cutoff often ship the same day. Business customers can withdraw a wholesale order themselves until we confirm it. See our shipping policy for cutoff times.